Privacy Policy

At ClearSkyVA, your privacy matters to me. This policy explains how I collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR).

If you have any questions about this policy, please contact me at:
📧 Enquiries@clearskyva.co.uk
🌐 https://www.clearskyva.co.uk

1. Who I Am

I’m Colleen Eccles, a virtual assistant who offers services based in Devon, UK.
I provide administrative and business support services to small businesses and sole traders.

2. What Information I Collect

I only collect the information I genuinely need to provide my services or respond to enquiries, such as:

Your name and business name

Contact details (email, phone number, social media handle, address if required for invoicing)

Information you share about your business so I can complete tasks or projects for you

Payment details (processed securely via [your payment platform, e.g. PayPal, bank transfer])

I do not collect unnecessary data or share your information with anyone for marketing purposes.

3. How I Use Your Information

Your information is used to:

Communicate with you about your project or enquiry

Provide agreed virtual assistant services

Send invoices and manage accounts

Keep in touch about ongoing support or updates related to my services

I only keep your data for as long as it’s needed for those purposes.

4. How Your Data Is Stored

Your information is stored securely in password-protected systems such as:

Email accounts

Project management tools (e.g. Google Workspace, Trello, or similar)

Accounting software (e.g. QuickBooks, PayPal, or similar)

I take all reasonable steps to protect your information and only keep it for as long as necessary.

5. Sharing Your Information

I will never sell, rent, or trade your personal information.
I may share data only when:

It’s required to deliver a service (for example, if I’m using a trusted platform to send invoices).

I’m legally obliged to (for example, if required by HMRC).

Any third parties I use (such as accounting software or file storage tools) are GDPR compliant.

6. Cookies

My website uses cookies to make sure it runs properly and to improve your browsing experience.
You can control or delete cookies through your browser settings at any time.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data I hold about you

Request corrections to inaccurate information

Request deletion of your data (where legally possible)

Withdraw consent to processing at any time

If you wish to exercise any of these rights, please contact me at info@clearskyva.co.uk.

8. Changes to This Policy

From time to time, I may update this Privacy Policy to reflect changes in how I work or new legal requirements.
Any updates will be shown on this page, with the new effective date above.

9. Contact Me

If you have any questions about this policy or how your data is handled, you can reach me at:
📧 Enquiries@clearskyva.co.uk
🌐 https://www.clearskyva.co.uk

If you ever have a concern about how your information has been handled, you also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.